Invisible but indispensable

"There is nowhere else that looks after you with such kindness and courtesy for a fortnight." "Park Igls is my 'go to' place every year and I would never miss an opportunity to visit." Such positive feedback is the result of the tireless efforts of around one hundred people. Much of what contributes to a perfect stay happens "backstage"; i.e., the background work of many invisible hands doing great things.

The staff at Park Igls work in a total of sixteen departments – medical reception, massage, exercise, physiotherapy, spa, medical night service, hotel reception, housekeeping, facility management, restaurant, kitchen, shop, consultants, physicians, psychologists as well as management and administration.

While guests enjoy our amenities during their stay, the housekeeping team discreetly ensures that rooms are always in perfect condition. The gardeners lovingly care for the park; the caretakers look after the entire infrastructure of our medical spa resort. In the kitchen, the next course is meticulously prepared – every single action is geared towards ensuring the highest level of comfort and well-being.

This also applies to the laundry. Here, Danielle Mathé and her colleagues prepare up to 300 kilos of laundry by early afternoon every day. Born in Innsbruck, she has been part of the housekeeping team for eight years. Her coworkers describe her as "a wonderful colleague, a cheerful character full of life with a great, often mischievous sense of humour".

This characterises Danielle perfectly; every time you meet her, you get infused with her cheerfulness and positive energy. Anyone who lists "lots of laughter" as one of her favourite hobbies is certainly unique. Being in good spirits and enjoying work is the name of the game in the laundry department. "I'm a lucky girl, because I get to work with nice and friendly people," says Danielle. Her motto in life is short and sweet, but full of optimism and energy: "Today is my favourite day!"

Before the laundry ends up in the large washing machines and dryers to do its cycles, it is meticulously sorted; every bathrobe has to pass through Danielle’s strict control. It's not uncommon for guests to forget something in their bathrobe pockets and rediscover lost jewellery, reading glasses or a fountain pen. "Sorting, washing, drying, ironing and folding – the work of our laundry team is the same as at home, just on a much larger scale," says Danielle. She recognises the importance of high-quality, clean, well-maintained and pleasantly scented laundry for the well-being and comfort of every guest. "It's great that our team can contribute to this," concludes Danielle before she sets off to bring fresh bath towels to the spa area.

For Managing Director Andrea Gnägi, achieving a maximum degree of guest satisfaction is part of Park Igls’ DNA: "All employees across all departments and divisions do their very best every single day to make our guests happy. This is extremely important to me. And a large part of this is thanks to the hard work that happens behind the scenes – by people who seem to be invisible but are in fact indispensable."